A Real Person Will Read This
Whether you have a question about your order, need
help choosing a photo, or just want to talk through
the process — we're here.
Every message sent to EverGlow is read and replied
to by a real member of our team, not a bot. We
typically respond within 24 hours, Monday through
Friday.
If you've recently lost a pet and you're not sure
this is right for you yet — that's okay too.
Send us a message anyway. We're not here to sell you something you're not ready for.
📧 You can also reach us directly at:
hello@everglowpets.shop
We'll get back to you within 24 hours.
We're Here For You
What Happens After You Send a Message
1. We read every message personally — usually within a few hours during business days.
2. If your question is about an existing order, have your order number ready and we'll pull it up immediately.
3. If you're reaching out about a photo you want to submit, you can attach it directly to your message or wait for our follow-up email after purchase.
4. If you just need to talk — that's valid. We understand what this product means and we take that seriously.
Quick Answers
After you order, we email you within 24 hours
with simple instructions.
Unlimited. We don't ship until you approve it.
10–14 days total from order to doorstep.
Yes — you'll receive a tracking link by email
once your order ships.
Check your spam folder first. If nothing's there,
email us directly at abjbusiness001@gmail.com
and we'll respond within 24 hours.